Hood County ECC serves as the centralized dispatch center for all law enforcement, fire, and EMS agencies in the county. The ECC is authorized for 21 telecommunications officers whom work between 4 different shifts. The ECC answers 911 and non-emergency numbers. In 2021, the ECC answered 105,593 phone calls and the average answer time was 3.82 seconds.
Communications officers are certified by TCOLE and International Academy of Emergency Dispatchers and must maintain continuing education to maintain these certification.
High School Diploma
Ability to obtain Basic Telecommunicator License through TCOLE
Ability to obtain Emergency Medical Dispatcher through International Academies of Emergency Dispatch
Must not have been convicted of a Class "B" misdemeanor within the last ten (10) years or any offense greater than a class B
Pass Personal and Criminal Background Investigation