Dispatch

Staff


The Hood County Communications Center has 17 full time licensed Communications Officers under the direction of Dispatch Supervisor April Rodriguez. There are two shift supervisors - Tyler Brown and Jennifer Dillard. Communication officers are trained for three months before they can dispatch on their own. The center is staffed with 3-5 communicators per 12 hour shift.

Communications officers are required to be certified or licensed for:

Responsibilities


The Communications center is responsible for all emergency and non-emergency calls for service requiring a police, fire or emergency medical response. In 2018, the Hood County Communications Center answered almost 68,000 non emergency phone calls and close to 27,000 emergency calls resulting in almost 67,000 calls for service. They answer six 911 lines and eight non-emergency telephone lines. Additionally, communicators enter information into the TCIC/NCIC system regarding warrants, missing persons, and stolen property for several agencies and also routinely maintain and update various logs and computer files. Communications officers are highly trained and dedicated to sending the response you need, when you need it most.

Departments


The communications Center dispatches for the following departments: